Monday, April 09, 2012

TIPS & TRICKS: Adobe Acrobat Licensing Error


Encountered this error message:



The scenario is that this error shows up after deploying a custom Windows 7 image. When a new user logs into the machine and tries to launch a PDF file, this error message appears.

Here is Adobe's knowledge base article on this:


Part of the problem is that the user needs to have full access to \ProgramData\Adobe (I found that just giving an administrative account explicit access to that folder temporarily and launching Acrobat once was enough). However, the more specific problem is that Adobe forces a window on first launch of Adobe Acrobat that asks you to register the software. If that process can either get disabled or launched prior to imaging (without getting reset during the Sysprep process), then we can avoid this error message. Thanks a bunch Adobe.




No comments: