I tried talking to Dell Support yesterday via online chat. The CSR gave me two things to try, but I ended the session because I thought of something else that I needed to do before trying the two suggest downloads. The two downloads were the AMT HECI and AMT SOL/LMS drivers. Neither of these installed correctly. Both resulted the following error message:
This computer does not meet the minimum requirements for installing the software. Setup will exit.
Today, I got back online to talk to Dell Support again via chat. We ran through all the usual drivers and possible problems. At some point, I gave him the Device ID from Device Manager for the device in question, which was USB\VID_413C&PID_8149\6&6060274&0&1. I believe this helped him with discovering that the Dell HTML site does not have a driver (R197537) for the radio control on the bluetooth chip. This is different than the bluetooth driver (R197513) on the included discs, which I already installed. The HTML site did not have either of these drivers listed for Windows XP.
For future reference, here's the link to that driver:
http://ftp.us.dell.com/network/R197537.EXE
Hope this helps someone. Happy computing...
10 comments:
Drew - very excited about this. Have been banging my head against the wall for several days on this one as well - the phantom USB device that won't resolve. Have engaged Dell chat support several times about this & they can't seem to narrow it down either - will try it out shortly & post results.
TIA,
B
Hope it worked for you, B.
Drew - this was it! Excellent find on your part! This really saves me a bunch of time so I can complete this build - again, great catch! Needle in a haystack, but hey...
Thanks again!
-B
You're welcome. Thanks for reporting back B.
I googled the string "USB\VID_413C&PID_8149\6&6060274&0&1" and this was the only hit I got - and this SOLVED MY PROBLEM.
How did you find this driver? I found out that when you go to the drivers for your specific laptop (using the service tag), it SHOULD list all drivers shipped with it, but that they don't always have them all. You can say "show me all drivers for an E6400", and that shows more, but I still never saw this one...
Anyway, thanks a million.
Glad it worked for you Dave.
thank you
you did what they (Dell Support) couldn't do.
I contacted them more than three times and no one solved it. more over the download was not there in driver list under my service tag.
again thank you.
Glad it worked, dj.
Drew,
Same thing everybody else said. Couldn't find it anywhere, including the Dell site. Found it here. Thanks for the assist.
TT
Excellent. Glad this old post is still useful and, more importantly, older equipment still finds a use in our throw-away society.
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