Wednesday, August 13, 2008

TIPS & TRICKS: 49.4C02 Error on HP Laserjet 2420dn

Had a user who encountered this error when printing a particular PDF (everything else printed normally). The print job stayed in the queue even after the printer was reset because the option to let the job render on the computer was checked. Deleting the print job was how I got around it. But, it still didn't allow for printing the PDF document.

The real work around ended up to be substituting the print driver. The one we were originally using was the HP Laserjet 2420 PS. Apparently, PS was not happy with this particular document. I switched the existing driver with an PCL6 driver from HP and the document printed normally.

Will need to monitor if other print jobs become a problem as a result of the driver switch.

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